Stay Host Save
(L&H Properties & Management Services Ltd)
Privacy Policy
Effective January 2026
Stay Host Save is committed to protecting your privacy and handling your personal data securely and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal data when you:
Visit our website
Make a booking
Complete online check-in
Contact us
Stay at one of our properties
1. Who We Are
L&H Properties & Management Services Ltd
Trading as Stay Host Save
Business Address:
656 Chesterfield Road, Sheffield, S8 0SB
We are the “Data Controller” for the purposes of UK GDPR.
If you have any questions about this policy, please contact:
📧 info@stayhostsave.co.uk
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Identity Information
Full name
Date of birth
Government-issued photo ID
Selfie verification (where required)
Contact Information
Email address
Telephone number
Home address
Booking Information
Stay dates
Number of guests
Special requests
Communication history
Payment Information
Card details (processed securely via third-party payment providers)
Transaction records
Technical Information
IP address
Browser type
Device information
Cookies and usage data
3. How We Collect Your Data
We collect personal data when you:
Make a direct booking
Book via an Online Travel Agent
Complete online check-in
Submit an enquiry form
Contact us by phone or email
Use our website
Certain information may be collected automatically through cookies and analytics tools.
4. Why We Use Your Data
We process your personal data under the following lawful bases:
Contractual Necessity
To confirm and manage your booking
To communicate regarding your stay
To process payments and deposits
Legal Obligations
Fraud prevention
Compliance with insurance requirements
Responding to lawful requests from authorities
Legitimate Interests
Protecting our properties from damage or misuse
Preventing anti-social behaviour
Improving our services
Managing disputes and complaints
Consent (where applicable)
Marketing communications
Optional updates and offers
You may withdraw consent at any time.
5. ID Verification
For security and fraud prevention, we may use secure third-party identity verification providers.
ID documentation and verification data are processed securely and retained only for as long as necessary for compliance, fraud prevention and insurance purposes.
6. How We Share Your Data
We may share your personal data with:
Property owners (where we act as managing agent)
Payment processing providers
Identity verification providers
Cleaning or maintenance contractors (where required)
Legal or regulatory authorities (where legally required)
We do not sell or trade personal data.
7. Data Retention
We retain personal data only for as long as necessary:
Booking and financial records: up to 6 years (for accounting and legal compliance)
ID verification data: retained only for fraud prevention and compliance purposes
Marketing data: until you unsubscribe
When no longer required, data is securely deleted or anonymised.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
Secure payment gateways
Encrypted data transmission
Restricted system access
Password-protected booking platforms
While we take security seriously, no online system can be guaranteed completely secure.
9. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion (where applicable)
Restrict or object to processing
Withdraw consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact:
📧 info@stayhostsave.co.uk
ICO Website: www.ico.org.uk
10. Cookies
Our website uses cookies to:
Improve website functionality
Analyse performance
Support booking processes
You can manage cookie preferences through your browser settings.
For further details, please see our Cookie Policy.
11. International Data Transfers
Where third-party providers operate outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website with the updated effective date.
